Cécile Roche: Asking a Good Question Does More than Giving an Answer
塞西尔·罗氏（CécileRoche）：问一个好问题比给出答案更有价值
I still remember my first A3. I was working with a group and lucky enough to be coached by a specialist..
我仍然记得我的第一个A3。我当时正在与一个小组一起工作，很幸运地得到了专家的指导（coach）。
The problem I had to solve involved a Printed Circuit Board Assembly (PCBA) production team. I had to help the expert in charge of dealing with technical issues. He was too busy with other activities and didn't have time to take care of this challenge. The backlog of technical issues was constantly growing, and he wanted to refocus his activities.
我与印刷电路板组装（PCBA）生产团队需要一起解决问题。我需要帮助专家解决技术问题。他非常的忙碌，没有时间来应对这一挑战。问题越积越多，他想重新调整他的活动重点。
I came out of the first coaching session quite disturbed. While I had analyzed the subject in every direction, counted the hours spent on each activity, and made precise pie charts, I was unable to answer simple questions such as "what is the impact of this problem on the client?”
第一次辅导结束后我有些不安。虽然我已经从各个方向分析了问题，计算了每项活动所花费的时间，并制作了精确的饼图（圆形的统计图），但我却无法回答一些简单的问题，例如“这个问题对客户的影响是什么？”
I had prepared well for the second session. Yet while I had all the data, the question of "why are there so many PCBAs arriving from the subcontractor that are out of order?” was unsettling to me. When I explained that things were complicated and very different in my company, this failed to convince them.
我为第二次辅导做了充分的准备。然而，尽管我拥有所有数据，但问题是：“为什么分包商给我们的PCBA都非常的混乱？”仍然没有答案。我解释到公司内部的事情很复杂而且与我们公司的情况完全不同，他们并不满意这个答案。
At the third session, after taking a serious look at all these technical problems, I realized that I was not working on the right problem at all. I discovered that the design was unstable and that the subcontractor didn't have the right testing tools. The problem was not “why doesn't the expert have enough time?” but “why do so many problems come to him?”
第三次辅导是，在认真研究了所有这些技术问题之后，我意识到我的方向错了，我并没有发现真正的问题所在。我知道设计不稳定，分包商没有正确的测试工具。问题关键不是“专家为什么没有足够的时间？” 而是“为什么所有问题都需要这位专家解决”。
My final A3 focused on this key question and looked nothing like the first version.
我的最终版本的A3报告所专注的关键问题，与第一个版本完全不同。
I have retained from this experience the conviction that asking a good question does much more than giving an answer.
从这种经历中，我一直坚信，提出一个好的问题比给出答案要重要得多（寻找问题的根源才是最关键的）。
Critical thinking can help us ask the right questions. In each situation, it is best to look for clarity, accuracy, precision, relevance, depth, breadth, logic, significance and fairness; and we will be surprised to challenge our misconceptions.
批判性思维可以帮助我们提出正确的问题。在每种情况下，（都务必）追求清楚，准确，精准，相关，有深度，有广度，有逻辑性，有意义的和公正性；当我们对自己的误解（认知）发出，会有意外的收获。
